Support

Last updated: March 3, 2026

Get Help

For scan, account, billing, and report-share issues, contact support@viscite.com.

Public YouTube Link Scans

• Paste a public YouTube video, Shorts URL, channel URL, handle, or channel ID.
• You never connect a YouTube account — just paste a public link.
• If captions are unavailable for a video, paste the transcript into the optional transcript box and rerun the scan.

Billing and Cancellation

Paid subscribers can update payment methods, change plan, or cancel from Stripe Customer Portal on the billing page. For refunds, or if your plan doesn't update after checkout, email support with your account email and the time you checked out.

Readiness Scores

Scores are directional signals, not a guarantee that an AI engine will cite a specific video — see our Terms of Service for details.

Security and Privacy

Review our Privacy Policy for data handling details.

Status

If you suspect a platform outage, include your timestamp, environment, and page URL in your support request.